Terms & Conditions

Last Updated: 28/05/2021


The website https://paack.co/ (hereinafter “Website”) belongs to PAACK LOGISTICS IBERIA, S.L. (hereinafter “PAACK”) with C.I.F. B-66546755 and registered office in Via Augusta 17, Principal, 08006 Barcelona, duly registered at the Companies Registry of Barcelona in Volume 44930, Folio 191, Page 471681.

The User, by using the Website, accepts these terms of use (hereinafter “Terms of Use“) and undertakes to use the Website, as well as the services and content hosted, in accordance with the Terms of Use and under their sole and exclusive liability.

1. Identification of the Parties

The Terms of Use are signed, on the one hand, by PAACK and, on the other hand, by the end-user interested in the services offered through the Website (hereinafter “User“) whose personal data are those provided therein.

2. Purpose and Scope

The terms of use regulate the access, browsing and use of the Website on behalf of the User.

3. Access and Use of the Website

Access to the website, as well as, the non-consensual use that may occur of the information contained therein is the sole responsibility of the person who does it. 

The User undertakes to use the content, information and data of the Website in accordance with the Terms of Use, the rest of the policies accessible through the Website, the applicable regulations and widely accepted good manners and public order.

PAACK will not be liable for any consequence, damage or harm that may arise from such access, use or breach of the Terms of Use, nor shall it be liable for any security errors that may occur or for damage that may be caused to the computer system of the User (hardware and software) or to the files or documents stored therein as a result of: (i) the presence of a virus on the User’s computer that is used to connect to the services and/or products offered by PAACK through the Website; (ii) a browser malfunction; and (iii) the use of out-of-date versions.

4. Website Use Regulations

PAACK reserves the right to cancel the account of the registered User and may terminate this contract. In particular, a User account may be cancelled if we detect the breach of any of the contractual obligations entered into under this agreement, as well as in the case of observing use of the Website that does not comply with these Terms of Use, the Privacy Policy, Cookies Policy and/or the good faith usage accepted in the sector. 

Therefore, the User undertakes to:

  • Provide truthful information about the data requested in the forms provided by PAACK to access certain content or services offered through the Website and to keep them updated. PAACK reserves the right, without prejudice to other legal measures at its disposal, to withdraw, deny or suspend access to the Website, in case the data provided is or may be false, inaccurate or misleading. In any case, the User will be fully responsible for the data or content that they transmit or communicate to PAACK. In this sense, the User assumes responsibility for damages that may arise from misuse thereof.
  • Do not use the Website, or any part of it, to develop time-sharing systems, to become a supplier of software application services in so far as they are aimed at enabling the access of third parties to the platform or any of its components, through rental operations, administrative services or any other similar activity, sharing them or making them available to third parties.
  • Do not use the Website to collect personal data of other Users.
  • Do not use the Website as a managing and sharing system for information and/or legal documentation, opposed to ethical or public order, copyright and/or industrial property rights.
  • Do not carry out acts of reverse engineering, taking requirements and other activities aimed at developing an online platform identical or similar to the one made available by PAACK, as this activity can be considered an act of unfair competition and infringement of the intellectual and industrial property rights that PAACK owns on the platform.
  • Do not subject the platform to a workload that is clearly geared towards destabilizing the platform, including denial-of-service (DDoS) attacks or similar situations. In case of detection of such situations, the level of service indicated above will not apply, as this would be considered an emergency.
  • Do not remove, delete, alter, manipulate or in any way modify those notes, captions, indications or symbols that PAACK, as the legitimate owner of the rights, incorporates into its intellectual or industrial property (e.g. copyright, ©, ® and TM), either on the platform itself or in the associated material.
  • To make PAACK aware of any events or situations that may have occurred that could jeopardize the access security of authorized users.
  • Do not prevent the normal course of an event, contest, promotion or any other activity available through the Website, either by altering or attempting to alter, illegally or in any other way, the access, participation or operation thereof, or by distorting the outcome thereof and/or by using fraudulent methods of participation, through any procedure, and/or through any practice that infringes or violates in any way these Terms of Use.
  • Refrain from using the contents of the Website for illicit purposes or effects, prohibited or contrary to those set forth herein, harmful to the rights and interests of PAACK, other users, third parties or that in any way may damage, disable, overload or deteriorate this Website or prevent the normal use or enjoyment of it by users.

5. Links to other websites

These Terms of Use do not apply to third-party links and/or websites that can be accessed through the Website.  Moreover, the Privacy Policy and Cookies Policy on the Website are also not applicable. 

In the event of accessing other networks or online resources, the User agrees to submit to the conditions of the corresponding privacy policies. Consequently, PAACK is not responsible for the content or security measures taken by them.

Likewise, we cannot guarantee the absence of viruses or other components of the content linked in the Website that may cause alterations in the computer (hardware and software), in the documents or files of the User, excluding PAACK from any liability arising from damage of any kind caused by all of the above. 

In any case, PAACK will proceed to the immediate withdrawal of any link when the content to which it redirects can violate national or international law, morality or public order.

6. Disclaimer of Warranty and liability

PAACK does not guarantee the permanent availability of the services offered on the Website, although it will carry them out to the best of its ability to ensure regularity and proper functioning. To this end, PAACK declares that it has taken and will take all necessary and reasonable measures, within its means and the state of technology, to ensure the proper functioning of the Website.

However, PAACK assumes no responsibility for any damages that may arise from disconnections, interferences or interruptions that may occur in accessing or browsing the Website, nor for any damage that may arise for the User or for third parties from the existence and spread of computer viruses or other harmful elements.

PAACK also assumes no responsibility for any errors or omissions that may be found in the content of the Website, nor for the actions that the User may perform on the basis of such content.

7. Changes to the Terms of Use

PAACK reserves the right to make, without prior notice, changes it deems appropriate to the Terms of Use. It is the responsibility of the User to read them carefully, each time they wish to use the Website in order to check or verify the existence of modifications or changes to them, using as reference the date of the last update. PAACK may inform the User by means of appropriate notices of changes to the Terms of Use.

8. Intellectual and Industrial Property

The User acknowledges and accepts that all industrial and intellectual property rights of the contents and/or any other element added by PAACK on the Website (including without limitation all those elements that make up the visual appearance, images and other sensory stimuli that make up the Website or “look and feel“, trademarks, logos, trade names, texts, images, graphics, designs, sounds, databases, software, flowcharts, presentation, navigation architecture, as well as source codes) belong to PAACK and/or third parties who have assigned their rights to them. For this purpose, the Website includes all creations incorporated and expressed by PAACK by any tangible or intangible, known or unknown, means and/or medium that are protected by the current regulations on intellectual and industrial property.

The mere display, printing, downloading or temporary storage, whether as a whole or in part, of the contents and/or elements inserted by PAACK on the Website is authorized exclusively for personal, private and non-profit use by the User, provided that, in any case, the origin and/or author of them is indicated and, where appropriate, the symbol of the copyright and/or industrial property notes of its owners appears. Any other use or exploitation of any rights shall be subject to the prior and explicit authorization specifically granted for this purpose by PAACK or the third party owner of the rights concerned.

The use of such elements, their total or partial reproduction, communication and/or distribution for commercial or lucrative purposes, as well as their modification, alteration, decompilation and/or any other act of exploitation of the Website and, any images that PAACK owns the right of exploitation to, is strictly prohibited. For any use other than those expressly permitted, it will be necessary to obtain the prior written consent of the owner of the rights in question.

These Terms of Use do not confer on the User any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Website and/or its content other than those expressly provided herein. Any other use or exploitation of any rights will be subject to the prior and express authorization specifically granted for this purpose by PAACK or the third party owner of the rights affected. 

Without prejudice to all of the foregoing, if the User considers that any content on the Website could infringe intellectual and industrial property rights, please make it known to us as soon as possible by sending an email to [email protected]

9. Communications

The communications that the User sends to us should preferably be by email to [email protected]. However, you may also send a written communication by post to PAACK at the following address: Vía Augusta 17, Principal, 08006, Barcelona.

10. Applicable law and jurisdiction

Current regulations will determine the governing laws and the relevant jurisdiction in the relationship between PAACK and the User of the Website. However, in cases where such current legislation allows for the possibility for the parties to submit to a particular jurisdiction, PAACK and the User, expressly renouncing any other jurisdiction that may correspond to them, will be subject to Spanish law and the Courts and Tribunals of Barcelona.

Additional information on data protection:

Personal data will be kept for the time strictly necessary until the purpose for which it was collected ends and provided that the cause that legitimized the processing of this personal data is maintained as you can consult for each case in the “personal data retention” section of our privacy policy. When the cause that legitimized the processing ends, the personal data will be kept duly blocked for as long as appropriate in order to comply with the statutory limitation period to avoid possible violations.

In the case of marketing and/or digital promotional communications or newsletters, personal data will be kept until the User unsubscribes from such communications. However, we may still need to contact you regarding important non-marketing information, as well as any communication that is necessary to comply with our legal obligations

At any time you may exercise your right of access, rectification, deletion, limitation, transfer or to oppose the handling of your data, including making a claim if you believe that PAACK is inappropriately handling your personal data, by sending a written communication to PAACK’s registered office in Via Augusta 17, Principal, 08006 Barcelona, or via email to [email protected]. If we deem it necessary in order to identify you, we may ask you for a copy of your ID or equivalent. 

You can use the forms and templates related to the rights mentioned above, by visiting the official website of the Spanish Data Protection Agency (https://www.aepd.es/es/derechos-y-deberes/conoce-tus-derechos). Moreover, if you believe PAACK is handling your personal data inappropriately, you can make a claim with this supervising authority (https://www.aepd.es/es).

For further information on how we process your personal data, please see our Privacy Policy

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