Offer scheduled and labelless returns to your customers


What sets our returns service apart?

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Scheduled returns

Your customers can choose the time slot for when they want the package to be picked up

No labels required

There is no need to print labels, your client should deliver the package to the driver on the defined date and time

Easy integration

We quickly integrate this service into your eCommerce platform


We use and scan your barcodes for a simpler operation


Return process

Our agile and simple process

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1. Request

Your customer request a return and the order is created in our system.

2. Pickup

The driver arrives at the scheduled time to pick up the parcel at the customer’s home or the pickup point.

3. Scanning

The driver attaches the label to the package, scans the barcode, and it is linked to the order.

4. Preparation

The order arrives at our distribution center, the manifest is updated, and it is prepared for return.

5. Return

The order is delivered to your returns warehouse, along with the rest of the orders that could not be delivered.

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Enhance your eCommerce shopping experience

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Why Paack?

We are your ideal business partner

Join us to enhance your customers’ shopping experience!

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More services

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Parcel deliveries

Provide your customers with convenient and sustainable deliveries through the most advanced technological solution

Temperature controlled deliveries

Scheduled deliveries of food and beverages, ensuring the cold chain

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