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Operational Excellence Analyst

Who we are


Paack is one of the hottest technology start-ups in the logistics sector. It was founded in 2015 by three Spanish friends and, since then, the company is experienced a strong global growth and presently operates in 70 cities across five countries. All of our success is backed by a number of renowned European investors.  And this is just the start.


We believe that the future of eCommerce deliveries is customer controlled time-slots, combined with a nature-positive approach to sustainability. We are on a mission to make this the new standard.


Our truly customer-centric and sustainable delivery services ensure customers receive parcels at their convenience, at a time that suits them. Our proprietary technology combined with our operational excellence enables us to deliver parcels more successfully and efficiently than ever before.


This creates unprecedented results for our retail clients through customer experience, eCommerce sales increases, loyalty and retention, thus empowering them with powerful competitive advantages whilst at the same time reducing the impact of deliveries on the environment. The best retailers in the world, such as Amazon, Inditex Group (Zara), H&M, El Corte Ingles and many more choose Paack as their exclusive partner for deliveries due to these reasons.


Our team is multicultural, multilingual, highly qualified, entrepreneurial and, inherently, we like to work hard. We enjoy all the challenges of scaling a global technology and logistics business, and we face them with ambition. At Paack we look for passionate and committed people who own their individual projects and see them through, inspire and support others as part of a team, whilst constantly looking to improve through their own ideas and initiative to help the business achieve its key objectives.



What you will do


Reporting to the Global Operations Manager, you will audit and improve operational processes in all our warehouses. Weekly travelling to our main hubs will be required. Our hubs are located in main cities like Madrid, Barcelona, Paris, London and New York.


Your main duties include:

  • Understand all current processes and identify potential weaknesses
  • Create warehouse KPI reports implementing necessary monitoring tools
  • Assess safety conditions and apply relevant measures in our warehouses
  • Identify out of date SOPs and update them accordingly
  • Ensure all new and current SOPs are applied properly in our hubs
  • Define and implement 5S culture in all our warehouses
  • Gather feedback from operations managers and define developments prioritisation
  • Report weekly major issues and potential improvements to the Global Operations Manager
  • Monthly visits to other warehouses and specialised events to gather new ideas

What we look for

  • Experience in logistics within the operational department
  • Willingness to travel on a weekly basis
  • Ability to identify potential improvements in daily operations
  • Ability to work under pressure and reach targets
  • High English level in both oral and written skills.
  • Good knowledge of Spanish and/or French is highly valued.
  • Strong interpersonal skills and ability to influence key stakeholders
  • Capacity to work in a flexible and fast-changing environment
  • Ability to work remotely

What we offer


The basic stuff: a long-term contract with immediate incorporation, flexible schedule office-style, a competitive salary and 23 days annual leave.


The amazing stuff: the opportunity to take part in one of the main areas and deliver an impactful contribution by helping us to manage our team performance.


Also work in a great new office in the city center within a young and very dynamic atmosphere ready to go much further as a team!



Next steps


Sound like a fit? Come and join our success. If you believe you have the capabilities to thrive in this role, then please submit your CV and any accompanying materials by completing the below.


Once we have reviewed your application and suitability, we’ll then be in touch to arrange a call as a next step. After which we’d invite you to visit us and meet the team. We thank you in advance.

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