SubjectMy order has not arrived yetModify the deliveryYou have tried to deliver itYou have delivered incorrectlyOther inquiries
What has happened?I would like to know when it will arriveYou had told me that you would deliver it today, but it hasn't arrived yetYou had told me it was supposed to arrive days ago, but it still hasn't arrived
What has happened?AddressAdd instructions for the courierModify delivery time slotModify delivery dateTo skip a delivery attempt windowOthers
What has happened?You have tried before the agreed upon timeYou tried later than agreedI was at home and you told me I was absentYou have told me that the address is incorrectOthers
What has happened?You have delivered a package that does not correspondPartially delivered, some packages are missingYou have marked the order as delivered, but I have not received anythingI have received the package but I have a problem
What has happened?I haven't received any notificationThe tracking page isn't workingSuggestionsLegal departmentOther departments
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In accordance with Article 13 of Regulation (EU) 2016/679, regarding the protection of individuals concerning the processing of personal data and the free movement of these data, and Article 11 of Organic Law 3/2018, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data will be incorporated into the information systems of PAACK LOGISTICS IBERIA, S.L.U. for the purpose of processing your request, and, if you provide explicit consent, for sending commercial and/or promotional communications. The legal basis for processing is your explicit consent. We also inform you that companies within the PAACK Group and third parties necessary for the provision of services may be recipients of your data. International transfers may occur. You can exercise your rights of access, rectification, deletion, limitation, portability, or opposition to the processing of your data at any time, including filing a complaint if you believe that PAACK LOGISTICS IBERIA, S.L.U. is handling your personal data inappropriately, by sending a written communication to the address Vía Augusta, No. 17, Principal, 08006 Barcelona, or via email [email protected]. For more information on the processing of your personal data, you can consult our Privacy Policies. This site is protected by reCAPTCHA. Google's Privacy Policy and Terms of Service apply